Bambi's Shop

Here we have our Terms and Conditions, Privacy Policy, Refund Policy and Cookie Policy. Please read carefully. Thank you!

Terms and Conditions

Last updated: 11/11/2024Welcome to Bambi’s Shop. These Terms and Conditions outline the rules and regulations for using our website and purchasing products from us. By accessing our website and purchasing our products, you accept these terms in full.1. General Information
1.1. Ariel Spearman (Bambi’s Shop) is a registered company in the United Kingdom.
1.2. Our registered address is Dinglebrook, Hopehouse Lane, Iden Green, Kent, TN17 4JX
2. Products and Services
2.1. Bambi’s Shop offers pet products, including but not limited to food, toys, accessories, grooming supplies and pet healthcare products.
2.2. We strive to ensure that all product descriptions, images, and pricing are accurate and up-to-date. However, we do not guarantee the complete accuracy of product information.
2.3. All products are subject to availability, and we reserve the right to discontinue or change products without prior notice.
3. Ordering
3.1. To place an order, you must be at least 18 years old and legally capable of entering into binding contracts.
3.2. When you place an order with us, you will receive an order confirmation via email. This confirmation does not signify our acceptance of your order; it is simply a confirmation that we have received your order.
3.3. We reserve the right to refuse or cancel any order at any time for reasons including product availability, errors in product or pricing information, or if fraud or an unauthorized transaction is suspected.
4. Payment and Pricing
4.1. All prices are in GBP (£) and inclusive of VAT unless otherwise stated.
4.2. Payment must be made in full at the time of order. We accept payments via Visa, Mastercard, American Express, Discover, Diners Club International, JCB, Union Pay, Cartes Bancaires, Apple Pay, Link by Stripe, Paypal.
4.3. We reserve the right to change our prices at any time. If a pricing error is found on your order, we will notify you as soon as possible to either reconfirm your order at the correct price or cancel it.
5. Shipping and Delivery
5.1. Delivery options, times, and fees are displayed at checkout.
5.2. We aim to dispatch orders within 3-5 working days, but delivery times may vary. 5.3. We are not responsible for delays caused by external factors such as courier delays or customs clearance.
5.4. Ownership and risk of loss for all products pass to you upon delivery.
6. Returns and Refunds
6.1. You have the right to cancel your order and return items within 30 days of delivery under the UK Consumer Contracts Regulations.
6.2. Items must be returned unused, in their original packaging, and in the condition received.
6.3. To initiate a return, contact us at [email protected] . We will provide return instructions and, if applicable, issue a refund or exchange upon receiving and inspecting the returned items.
6.4. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
7. Intellectual Property Rights
7.1. All content on this website, including text, images, and designs, is owned by or licensed to Bambi’s Shop and is protected by copyright, trademark, and other intellectual property laws.
7.2. You may not reproduce, distribute, or exploit our content for commercial purposes without our prior written consent.
8. Liability and Disclaimers
8.1. Bambi’s Shop shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with your use of the website or products.
8.2. We do not guarantee that the website will be available at all times or that it will be free from errors or viruses.
8.3. Our liability for any direct claims arising from our products is limited to the purchase price of the product(s) in question.
9. Prohibited Activities
You may not access or use Bambi’s Shop for any purpose other than that for which we make the services available. Bambi’s Shop may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of Bambi’s Shop, you agree not to:
9.1. Systematically retrieve data or other content from Bambi’s Shop to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
9.2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
9.3. Circumvent, disable, or otherwise interfere with security related features of Bambi’s Shop, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the services and/or the content contained therein.
9.4. Disparage, tarnish or otherwise harm, in our opinion, us and/or Bambi’s Shop.
9.5. Use any information obtained from Bambi’s Shop in order to harass, abuse, or harm another person.
9.6. Make improper use of our support website or submit false reports of abuse or misconduct.
9.7. Use Bambi’s Shop in a manner inconsistent with any applicable laws or regulations.
9.8. Engage in unauthorised framing of or linking to Bambi’s Shop.
9.9. Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text) that interferes with any party’s uninterrupted use and enjoyment of the services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the services.
9.10. Engages in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
9.11. Delete the copyright or other proprietary rights notice from any content.
9.12. Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1 x 1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’)
9.13. Interfere with, disrupt, or create an undue burden on Bambi’s Shop or the networks or services connected to the website.
9.14. Harass, annoy, intimidate, or threaten any of our employees or agents engaged with providing any portion of the services to you.
9.15. Attempt to bypass any measures of Bambi’s Shop designs to prevent or restrict access to Bambi’s Shop, or any portion of the services.
9.16. Use a buying agent or purchasing agent to make purchases on Bambi’s Shop.
9.17. Make any unauthorised use of Bambi’s Shop, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
9.18. Use Bambi’s Shop as part of any effort to compete with us or otherwise use Bambi’s Shop and/or the content for any revenue generating endeavour or commercial enterprise.
9.19. Providing false information when registering or placing an order.
9.20. Using stolen or unauthorised payment methods.
9.21. Purchasing products from the website for resale without permission.
9.22. Using the websites content for commercial gain, advertising, or any unauthorised third-party use.
9.23. Using the website in any way that supports animal cruelty, abuse, or inhumane treatment.
9.24. Collecting or storing personal information without user consent, or sharing/disclosing personal data obtained through the website, contrary to privacy guidelines.
9.25. Posing spam content, irrelevant advertisements, or unsolicited messages in reviews, comments, or on any user-facing platform on Bambi’s Shop.
9.26. Submitting fake reviews, feedback, or rating to manipulate product reputation.
9.27. Offering incentives or compensation in exchange for positive reviews.
9.28. Abusing the return or refund policy by repeatedly returning items after use or outside policy guidelines.
9.29. Misrepresenting a product’s condition or misuse of warranty claims.
9.30. Using any intellectual property from the website, including trademarks, logos, or copyrighted material, without permission.
9.31. Sell or otherwise transfer your profile.
10. Governing Law
10.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2. Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
11.1. We reserve the right to modify these Terms and Conditions at any time.
11.2. Changes will be posted on this page, and it is your responsibility to check these Terms periodically for any updates. Your continued use of the website or services after any changes constitutes your acceptance of the new Terms and Conditions.
12. Contact Information
For any questions about these Terms and Conditions, please contact us at:
Email: [email protected]

Last updated: 11/11/2024At Bambi’s Shop, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and purchase our products. If you do not agree with our policies and practices, please do not use out services.1. Information We Collect
1.1 Personal Data: When you place an order, sign up for our newsletter, or contact us, we may collect the following information:
• Name
• Contact information (email address, phone number)
• Billing and delivery addresses
• Payment details (processed securely through our payment provider and not stored on our servers)
• Purchase history and preferences
1.2 Technical Data: We may automatically collect data on how you interact with our website, including:
• IP address
• Browser type and version
• Time zone setting
• Operating system and platform
• Information about how you use our website
1.3 Cookies: We use cookies to improve your experience on our website. Cookies are small data files stored on your browser or device. For more information, please refer to our [Cookie Policy].
2. How We Use Your Information
We use your information in accordance with GDPR, and only as necessary to:
• Process and fulfil your orders
• Communicate with you about your orders or inquiries
• Improve and personalize your shopping experience
• Send you marketing emails, if you have opted in (you can unsubscribe at any time)
• Analyse and improve our website, products, and services
• Comply with legal obligations, resolve disputes, and enforce our agreements
3. Legal Basis for Processing Personal Data
Under GDPR, we rely on the following lawful bases for processing your personal data:
• Contractual Necessity: Processing your information is necessary to fulfil your orders and provide customer service.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Consent: We will ask for your consent before sending marketing communications. You may withdraw your consent at any time.
4. How We Share Your Information
We may share your information with third parties, including:
• Service Providers: We work with trusted partners to assist in processing payments, delivering orders, and providing IT support.
• Compliance and Legal Obligations: We may share information if required by law or to protect our legal rights.
• Analytics Providers: To improve our services, we use third-party analytics tools, which may process usage data on our behalf.
We require that all third parties respect the security of your data and treat it in accordance with the law.
5. International Transfers
Some of our service providers are located outside the UK and EEA. If we transfer your personal data outside these areas, we will ensure that it is protected by:
• Transferring data only to countries with adequate levels of data protection
• Using standard contractual clauses approved by the UK government
6. Data Retention
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Typically:
• Order information: retained for 2 years for tax and accounting purposes
• Marketing data: retained until you unsubscribe or withdraw consent
• Technical data: retained as necessary for analytics and security purposes
7. Security of Your Information
We take security seriously and have implemented appropriate technical and organizational measures to protect your personal data. Despite our efforts, no security system is completely impenetrable, so please take precautions when using the internet.
8. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights:
• Access: Request a copy of your personal data.
• Rectification: Request that we correct inaccurate or incomplete information.
• Erasure: Request that we delete your personal data, where legally applicable.
• Restriction: Request that we limit the processing of your data.
• Portability: Request that we transfer your data to another provider.
• Objection: Object to our processing of your data for marketing purposes.
To exercise any of these rights, please contact us at [email protected]
9. Marketing Communications
If you have opted in, we may use your contact information to send you promotional offers and updates. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide a more personalized experience and analyse usage. For details, please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or by posting an updated policy on our website. Please check this page periodically for updates.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]

Last updated: 11/11/2024
At Bambi’s Shop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, this Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges.1. Right to Cancel and Return
1.1. Under the Consumer Contracts Regulations, you have the right to cancel your order within 30 days of receiving it. You can return eligible products for a refund within this period.
1.2. To exercise your right to cancel, please contact us at [email protected] . within 30 days of receiving your items. You will need to provide your order number and the reason for the return.
2. Eligibility for Returns
2.1. To be eligible for a return, your item must:
• Be unused and in the same condition that you received it
• Be in its original packaging with all tags, labels, and accessories
2.2. We cannot accept returns of certain items, including:
• Perishable goods, such as pet food and treats, if the packaging has been opened
• Personal hygiene items, such as grooming products, once opened
• Sale or clearance items, unless faulty
• Loose Pet Food items.
3. How to Return Your Item
3.1. To initiate a return, please contact us at [email protected] with your order details.
3.2. We will provide you with a return address and instructions on how to send your item back to us.
3.3. Please ensure that the items are securely packaged to avoid any damage in transit. We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in return shipping.
4. Return Shipping Costs
4.1. If the item is being returned due to a change of mind or error on your part, you are responsible for the return shipping costs.
4.2. If the item is faulty, damaged, or incorrect, we will cover the return shipping costs. Please contact us to arrange a prepaid return label.
5. Refunds
5.1. Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 3-5 business days.
5.2. Refunds will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.
5.3. Shipping costs for the original delivery are non-refundable unless the item was faulty, damaged, or incorrect.
6. Exchanges
6.1. If you would like to exchange an item for a different size, colour, or alternative product, please contact us at [email protected] to check availability.
6.2. Once your returned item is received and approved, we will send out the replacement item. Additional shipping charges may apply for exchanges.
7. Faulty or Damaged Items
7.1. If your item arrives damaged or is faulty, please contact us immediately at [email protected] with your order number and a description of the issue, including photos if possible.
7.2. We will work with you to resolve the issue and provide a replacement, repair, or refund as appropriate. All faulty or damaged items are eligible for a full refund, including original shipping costs.
8. Exceptions and Exclusions
8.1. Custom-made or personalized items are non-returnable unless they are faulty or not as described.
8.2. Sale or clearance items are not eligible for refunds unless they are faulty.
9. Contact Us
For any questions about our Returns Policy or to initiate a return, please contact us at:
Email: [email protected]

Last updated: 11/11/2024This Cookie Policy explains how Bambi’s Shop uses cookies and similar technologies on our website. By continuing to browse or use our website, you agree to our use of cookies as outlined in this policy.1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help the website recognize your device on subsequent visits and can be used for various purposes, such as enabling site functionality, enhancing user experience, and analysing site performance.
2. Types of Cookies We Use
We use the following types of cookies on our website:
• Strictly Necessary Cookies: These cookies are essential for our website to function correctly. They allow you to navigate our site and use features such as accessing secure areas. Without these cookies, certain services cannot be provided.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this information to improve the site’s performance. All information collected by these cookies is anonymous.
• Functional Cookies: These cookies allow our website to remember your preferences (such as language settings) and provide enhanced, personalized features. They may also be used to provide services you have requested, like watching a video.
• Targeting or Advertising Cookies: These cookies track your browsing habits to deliver relevant advertisements. They are often placed by third-party advertising networks with our permission. They remember websites you have visited and may share this information with other organizations, including advertisers.
3. Specific Cookies We Use
Below is a list of the specific cookies we use on our website, including their purpose and duration:
(Cookie Name - Purpose - Type - Duration.)
_ga - Used by Google Analytics to track user activity and site performance - Performance - 2 years.
_gid - Used by Google Analytics to distinguish users - Performance - 24 hours.
4. Third-Party Cookies
Some cookies on our website are set by third-party providers to help us understand user behaviour, deliver ads, and improve our services. We do not control these third-party cookies. Please refer to the third parties' privacy and cookie policies for more information on how they use cookies.
5. How to Manage Cookies
You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, and view which cookies are active on your device.
6. Updating This Cookie Policy
We may update this Cookie Policy to reflect changes in our use of cookies and similar technologies or changes in legal requirements. Any updates will be posted on this page, and where required, we will notify you. Please check back periodically for the latest information on our use of cookies.
7. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
Email: [email protected]